Wednesday, April 18, 2012

It's time for another FAQ Day!


While we do our best to address any questions that arise through chat or email or phone... we thought we'd post up some of the most frequently asked questions again in hopes that this will help in some way for those who've not contacted us.

Q: How do I know if I've won?

A: When an auction is over, the main image of the item will display "SOLD" in big bright letters and no further bids will be allowed to be placed. If you are the Winner of an Auction, you will receive an email and you will also see the words "WINNER" and your user name on the auction screen.


Q: How do I use Blitz Grab?

A: Blitz Grab is a fun and unique way for Members to place any given number of Credits on an Auction. So for example, let's say you have a feeling an auction may be ending soon and you want to try to lock others out from bidding on it, you can place a certain amount of Credits on that item and the system will play each of the Credits until you either win -or- you've used all the Credits you've placed. Any Credits not used (e.g., if you win in fewer credits than you've placed in Blitz) will be instantly returned to your account!


Q: Can I trade my won items or Bonus Plays with other Members?

A: Yes! Visit our Marketplace, where you can trade your items that we've not shipped yet with any other Member. From Gift Cards to Gold to Gaming Consoles, if you want it or want to trade it for something else, you can almost always find someone interested!

Q: What are Blitz Tokens? How do I receive them?

A: Blitz Tokens are the prfect answer for those who take part in our "Buy Now" feature. They can be used at the end of a Blitz to ensure that you can get a fantastic deal on the same item through the Buy Now! Blitz Tokens can be gained by purchasing a 500 -or- 1,000 credit pack or by winning them in our Blitz Token Auctions!

While we're very proud of all we have accomplished we're always looking for new and innovative ways to not only make your #1 Entertainment Shopping website, PennyGrab.com Penny Auction, as fun as possible... we also thrive on the success of our Members. If you have ideas, feedback or questions, please let us know!

We also have many new things coming all the time! From great items to new games and new ways to win, at PennyGrab YOU are our most important Member... and we are doing our best to ensure a smile for all, everyday!


Friday, April 13, 2012

A Special Friday the 13th Update


As we (QUICKLY!) approach our 1 year anniversary here at PennyGrab, we're beginning to look back at the fun we've had, the good friends we've made and of course at some of the amazing wins and deals PennyGrab Members have gotten.

Now, being Friday the 13th... we've again decided to take a fun stance in our emails again because we think that smiles are contagious and we like to share our with you! Well that and... To be honest, the boring, stuffy emails just don't represent "us" as your PennyGrab Team.

So today we have our biggest Credit Pack discount to date, 13% off all Credit Packs, but you have to be QUICK because it only lasts 13 hours! Hopefully you'll be able to replenish your accounts to be able to take advantage of Group Grab Friday!


PROMO CODE: 13

With so many Penny Auction websites having come and gone in the past 10 months, we feel absolutely blessed to have each and every one of you as Members and friends here. We've asked for pictures and you've sent them in! We ask for feedback and ideas and you're there offering us some of the most innovative concepts in the industry... and we work very hard to ensure we can not only get you those ideas in a live platform... but doing so in a fair way so ensure everyone is happy!

For us, Entertainment Shopping is part giving you what you want to see in a way you want to play it, part seeing our Members winning very competitive auctions and part just interacting with you and getting to know everyone via our chat room. But we understand that for all of our Members, having a competitive but fair service replete with items you actually want to win (ok, the Bonus Prizes are a big hit too!)... And to that, we hope we can say that we excel!

While we have many new and exciting things coming (some soon, some not as soon), we still want to know what else you'd like to see here. From service to auction concepts to new prizes and games to win credits... we are listening!

As always, our phones and emails are constantly being checked, so talk to us and share your thoughts (Good, bad or otherwise!); we use them to make every aspect of bidding sites better!

Wednesday, April 4, 2012

How do we get our "Truly Random Prices"?

As all of you on PennyGrab know, we use random pricing to get our "final" auction price. Well we recently decided to SHOW you how we set those prices and how random it truly is!

PennyGrab penny auctions is different in that Members don't bid against a timer. We have a random ending price automatically set for EVERY ITEM we place up for auction. As you'll see in the link below, the whole system is automated to give everyone a true, balanced chance of "hitting" the correct final price.

We do this with every auction, every time. This ensures (unless by happenstance) that no two auctions will end the same due to human error and should also reassure our Members that there's no shenanigans going on.

So give it a test run yourself. We hope you'll be pleasantly surprised how it randomly places the occasional auction to end for mere Penny's as well! Click here to test it out yourself: http://www.pennygrab.com/random_demo.php

This is part of our PennyGrab promise of Transparency. While we strive to be open, clear and fair with every item, every day for every Member... we want to ensure you can see how things work on our end as well and know that you are in fact getting some of the BEST deals to be had anywhere online.

Are there things you're curious about? We'd like to know! We'll gladly make a post about your questions

We'll also be posting another Q&A blog Friday! If you have any questions about ANYTHING PennyGrab, email us and let us know and we'll try to get it answered for you in Fridays post.