While we do our best to address any questions that arise through chat or email or phone... we thought we'd post up some of the most frequently asked questions again in hopes that this will help in some way for those who've not contacted us.
Q: How do I know if I've won?
A: When an auction is over, the main image of the item will display "SOLD" in big bright letters and no further bids will be allowed to be placed. If you are the Winner of an Auction, you will receive an email and you will also see the words "WINNER" and your user name on the auction screen.
Q: How do I use Blitz Grab?
A: Blitz Grab is a fun and unique way for Members to place any given number of Credits on an Auction. So for example, let's say you have a feeling an auction may be ending soon and you want to try to lock others out from bidding on it, you can place a certain amount of Credits on that item and the system will play each of the Credits until you either win -or- you've used all the Credits you've placed. Any Credits not used (e.g., if you win in fewer credits than you've placed in Blitz) will be instantly returned to your account!
Q: Can I trade my won items or Bonus Plays with other Members?
A: Yes! Visit our Marketplace, where you can trade your items that we've not shipped yet with any other Member. From Gift Cards to Gold to Gaming Consoles, if you want it or want to trade it for something else, you can almost always find someone interested!
Q: What are Blitz Tokens? How do I receive them?
A: Blitz Tokens are the prfect answer for those who take part in our "Buy Now" feature. They can be used at the end of a Blitz to ensure that you can get a fantastic deal on the same item through the Buy Now! Blitz Tokens can be gained by purchasing a 500 -or- 1,000 credit pack or by winning them in our Blitz Token Auctions!
While we're very proud of all we have accomplished we're always looking for new and innovative ways to not only make your #1 Entertainment Shopping website, PennyGrab.com Penny Auction, as fun as possible... we also thrive on the success of our Members. If you have ideas, feedback or questions, please let us know!
We also have many new things coming all the time! From great items to new games and new ways to win, at PennyGrab YOU are our most important Member... and we are doing our best to ensure a smile for all, everyday!
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